Every call is answered, even when nobody has time.
Lena, your AI phone assistant, answers when your team can't: outside office hours, when the line is busy or over lunch. No call gets lost anymore.
What your AI phone assistant takes over.
Your reception, even when nobody is at the desk.
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Answer calls
Outside office hours, over lunch or when the line is busy. Every caller reaches someone.
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Clarify the request
Lena asks who is calling and what it is about, politely and on your behalf.
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Put calls through
If the person asked for is available, Lena puts the call through, otherwise to their stand-in.
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Take messages
Name, number and request arrive by email with the right person.
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Schedule appointments
Callbacks and meetings go straight into the calendar.
When does your AI phone assistant answer?
We set up call forwarding together with you during setup. We agree on later changes with you separately.
- Outside office hoursLena answers at night, over lunch, after hours and at the weekend. Your team during office hours.
- When the line is busyLena steps in when all lines are busy.
- AlwaysAround the clock: every call is answered.
Tuesday, 12:35 pm. Someone wants to speak to Ms Meier.
Ms Meier is with a client, reception is at lunch. Lena answers, and afterwards Ms Meier finds a complete message.
CallTuesday, 12:35
- Caller
“Hello, I’d like to speak to Ms Meier. It’s about our quote.”
- Lena
“Ms Meier is with a client right now. May I take a note for her?”
- Caller
“Sure. It’s about the open quote for office cleaning.”
- Lena
“Thank you, Mr Suter. Ms Meier will call you back tomorrow morning.”
- For
- Sandra Meier
- From
- Marc Suter · Suter AG079 412 88 31
- Regarding
- Questions about the open quote for office cleaning
- Please call backtomorrow morning
- Will call again
- Urgent
Taken by Lena · emailed to Ms Meier
Sample conversation. Names and details are fictitious.
Setup, integration and support from Switzerland, included.
You don't just get an agent. We set Lena up, connect her to your systems and look after her, with a personal contact person in Switzerland.
Why CallwiseThis is how your AI phone assistant sounds at your reception.
A short sample from a typical call. Or try Lena yourself right now.