The same old questions, answered without your team.

Opening hours, prices, processes: Lena, your AI phone assistant, answers routine questions from your knowledge base and hands over complex cases with full context.

Book an intro call Number copied Try it yourself: +41 61 539 19 53 Copy number

What your AI phone assistant takes over.

Answers for your customers, even after hours.

  • Answer routine questions

    Shipping, payment, opening hours, processes. From your knowledge base, correct every time.

  • Hand over complex cases

    With full context to your team. Nobody has to ask the customer again.

  • Available in the evening

    In the evening and at the weekend, customers still get an answer.

  • Forward urgent matters

    When it cannot wait, Lena puts the call straight through to your team.

  • Log every call

    Every conversation is documented. You see which questions come up most often.

Customer calling from home in the evening

Answer or hand over?

Lena answers routine questions immediately. Everything else she hands over to your team with full context.

  • Answered right away“How long does shipping take?” or “Can I also pay with TWINT?”: Lena answers right in the call.
  • Handed over with context“My device shows an error message.” Lena notes what the customer says and passes it on to your team.
  • Your knowledge baseFilled with your documents: website, FAQ, price lists, manuals. We handle changes for you.

Wednesday, 7:10 pm. A customer has a question.

Your support team has gone home. Lena answers with what is in your documents, not with a guess.

Knowledge base › Ordering › Shipping

Shipping & delivery

Updated 2 October

We deliver throughout Switzerland and to Liechtenstein. Shipping is free for orders over CHF 80.

Items in stock ship the same day if you order by 8 pm. Delivery takes 2 to 4 working days. You receive a tracking number by email.

Returns

Sample conversation. Names and details are fictitious.

Setup, integration and support from Switzerland, included.

You don't just get an agent. We set Lena up, connect her to your systems and look after her, with a personal contact person in Switzerland.

Why Callwise

This is how your AI phone assistant sounds in your support.

A short sample from a typical call. Or try Lena yourself right now.

Book an intro call Try it yourself: +41 61 539 19 53
Voice sample · Lena
Typical call
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