Frequently asked questions.

We provide a dedicated number for Lena. You can use it as your main number, alongside your existing one, or forward your old number to Lena, e.g. only after hours or when the line is busy. We clarify what makes sense for you in the intro call.

She either forwards to your team with full context or takes a callback request with all the details. She is trained not to guess and not to simply hang up.

Yes. We host a separate agent per language and automatically route callers to the right language. The Starter package includes one language, Professional up to three, Scale and above any number.

Yes. Monthly billing, monthly cancellation. No long contracts, no lock-in after setup.

Modern voice models sound natural, most callers don't notice. The best way is to judge for yourself: just call and listen.

Additional minutes are billed transparently: CHF 0.35 per minute in Starter, CHF 0.30 in Professional and CHF 0.25 in Scale. If you need significantly more volume permanently, we calculate it in the Scale or Custom package and tell you the price upfront.

Monthly billing, cancellable monthly. No long contracts, no lock-in after setup.

The complete build of your AI phone assistant, the connection of your calendar and CRM systems, the knowledge base connection where needed, testing and support at go-live. Standard setups take 1–2 weeks, custom setups 2–4.

Changes after go-live, such as new answers, new workflows or additional use cases, are billed separately as a service charge. We agree the effort with you transparently beforehand.

Yes. New workflows, more languages, additional integrations: all possible. This is billed separately as a service charge, with the effort agreed beforehand.

That's exactly what the intro call is for. We look at your use case and tell you specifically what is standard for you and where custom logic is needed.

Lena fetches the property data live via an interface from your listings, your website or your property management software, depending on what is available. You don't maintain anything twice, and Lena always knows the current status.

Yes. Lena books directly into the responsible agent's calendar or per property and sends the prospect a confirmation. This is usually a case for the Professional package.

Structured in your CRM or by email: name, contact details, property, booked appointment and whatever was important in the call.

Lena passes on the details from the listing and does not negotiate herself. She notes such questions and passes them to the responsible agent.

Yes. Damage reports and enquiries are captured completely, and Lena forwards emergencies to your on-call service according to your rules.

No. Lena records what the customer describes, in their own words, and asks about location, timing and access. The professional assessment stays with you.

After every call you receive a structured summary. Lena forwards anything urgent to you immediately.

You decide, for example a heating failure in winter. If a customer says something like that, Lena forwards it to you immediately.

Yes, into your calendar and only into the time slots you release.

Yes. Callwise is listed in the bexio Marketplace. Lena recognises existing customers and can create new enquiries directly in bexio if you wish.

Orders are captured in a structured way and transferred to bexio, your ERP or by structured email to the sales office. We clarify which connection fits in the intro call.

From your ERP, your shop or bexio, live via an interface, depending on what is available. Without an interface, Lena works with an item list we set up together.

Lena handles the overflow: she takes the order or enquiry instead of leaving the customer on hold.

Lena records what the customer says and forwards it to your sales office. She makes no promises about credit notes or replacements.

We host a separate agent per language and automatically route callers to the right language. The Professional package includes up to three languages, Scale and above any number.

Yes. Lena can always answer, only outside office hours or only when the line is busy. You control this via call forwarding on your existing number.

After every call you receive a summary with all the details, by email or directly in your system.

From a knowledge base we build together with you: opening hours, prices, processes and whatever else your customers often ask. If Lena doesn't know something, she doesn't guess.

Lena hands over to your team with a summary of the call. So nobody has to ask everything again from the start.

To bexio, your CRM or by structured email. We clarify which connection fits in the intro call.

Lena asks specifically before she captures the order. So nothing incomplete lands in your system.

In most cases, yes. Lena is set up for your business: your services, your workflows and your rules. In the intro call we clarify what makes sense in your case.

The key information about your business, for example services, prices, opening hours and frequent questions, plus access to your calendar. We set up the rest.

No. Lena records what the caller describes and only gives information you have stored. The professional assessment stays with you.

Lena doesn't guess. She takes a callback request with all the details or forwards to the responsible person according to your rules.